balogo Privacy Policy

What Data We Collect on balogo

We collect the following information when you register on balogo:

• Your full name, email address, and phone number.
• Your date of birth and identity document details (for verification purposes).
• Your residential address and city (Jakarta, Surabaya, Bandung, Medan, or other location).
• Banking or e-wallet information (account numbers or payment app usernames) needed to process deposits and withdrawals.

We also collect information about your activity on balogo:

• Login times and devices you use to access balogo.
• Your betting history on Liga 1, Piala AFF, Champions League, and other markets.
• Slot game sessions, live-dealer table participation, and esports betting activity.
• Deposit and withdrawal requests, including amounts and payment methods.
• IP address and browser type when you connect to balogo.

We collect this data to verify your identity, prevent fraud, process payments, and comply with anti-money-laundering regulations. We do not require your data for any other purpose unless you explicitly consent.

How We Use Your Data on balogo

We at balogo use your personal information for the following purposes:

• Account verification: We verify your identity using your name, address, and identity document to ensure account authenticity and prevent underage access.
• Payment processing: We share your banking or e-wallet details with payment processors to execute deposits and withdrawals. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer require your account information.
• Fraud prevention: We monitor your account activity to detect unauthorized access, unusual betting patterns, or payment disputes.
• Legal compliance: We retain your data to comply with regional financial regulations, tax reporting requirements, and anti-money-laundering laws.
• Customer support: We use your contact information to respond to support requests, verify account ownership, and assist with withdrawals or disputes.

We do not sell your data to third parties for marketing purposes. We do not share your identity information with other users on balogo. We do not use your data to profile you for targeted advertising beyond our platform.

Third-Party Processors and Data Sharing

We share your data with the following third parties to operate balogo:

• Payment processors: We share your banking or e-wallet details with authorized payment gateways to process deposits and withdrawals. These processors are contractually obligated to protect your data.
• Identity verification providers: We share your name, address, and identity document with third-party verification services to confirm your identity during account registration.
• Fraud detection services: We share your activity data with fraud monitoring tools to detect suspicious betting patterns or unauthorized account access.
• Legal authorities: If required by law or court order, we may disclose your data to government agencies, tax authorities, or law enforcement.

We do not share your data with marketing agencies, data brokers, or analytics companies without your explicit consent. We do not allow third parties to use your data for purposes other than those specified in this policy.

Cookies and Tracking on balogo

We use cookies to maintain your login session on balogo. Cookies are small files stored on your device that allow balogo to remember your preferences and keep you logged in between visits. Cookies do not contain your personal information—they contain a session token that links your browser to your balogo account.

When you disable cookies, you will need to log in to balogo each time you visit. We do not use cookies to track your browsing behaviour outside balogo.

We may also use web beacons or pixel tags to track which pages on balogo you visit. This information helps us improve our platform design and identify technical issues. This tracking does not identify you personally—it aggregates usage data across all users.

Your Rights and Our Obligations on balogo

We at balogo recognize your rights regarding your personal data:

• Right to access: You may request a copy of all personal data we hold about you. Contact our support team to submit an access request.
• Right to correction: If your personal information on balogo is inaccurate, you may request correction. You can update your email address and phone number through your account settings.
• Right to erasure: In limited circumstances, you may request deletion of your data. We may retain certain data if required by law or for fraud prevention purposes.
• Right to object: You may object to certain data processing activities. We will honour your objection unless we have a legal obligation to retain the data.

To exercise any of these rights, contact our support team via email or the messaging system within balogo. We will respond to requests within thirty days.

Data Retention on balogo

We retain your data for as long as necessary to operate balogo and comply with legal obligations. Account data is retained for the life of your account plus a retention period after account closure. Transaction records are retained for a minimum of five years to comply with financial regulations and tax requirements.

If your account is inactive for a prolonged period, we may flag it for closure. Upon account closure, we retain your transaction history and identity verification data for regulatory purposes but delete session data and payment credentials.

Data Security on balogo

We employ standard security measures to protect your data on balogo. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Your password is stored using cryptographic hashing and is never accessible to balogo staff.

We do not guarantee absolute security against all threats. Data breaches, while unlikely, remain possible. If we detect unauthorized access to your account or a breach of our systems, we will notify affected users and cooperate with relevant authorities.

We recommend using a strong, unique password; enabling two-factor authentication (2FA) if available; and logging out of balogo on shared or public devices. You are responsible for maintaining the confidentiality of your login credentials.

Contact Us About Privacy

If you have questions about this privacy policy, how we use your data on balogo, or wish to exercise your rights, contact our support team. You can reach us via email or through the support messaging system within your balogo account. We will respond to privacy inquiries within thirty days.

This privacy policy may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on balogo and updating the effective date. Continued use of balogo after policy changes constitutes your acceptance of the updated terms.